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October 22, 2015In Conversation with UX Magazine brings you a discussion with Alan Cooper, father of Visual Basic, creator of personas, and co-founder of Cooper.We talk about skateboarding, fatherhood, design, ethics, Cooper’s recent acquisition of Ca…

September 29, 2015

Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

As reader Ben Mackie points out: “The North Carolina toll website is maddening. They give you five different dollar amounts and they don’t store your CC/preferred payment method”

This is already confusing

…read more
By Josh Tyson | UX Magazine

             

September 29, 2015

Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

As reader Ben Mackie points out: “The North Carolina toll website is maddening. They give you five different dollar amounts and they don’t store your CC/preferred payment method”

This is already confusing

…read more
By Josh Tyson | UX Magazine

             

September 17, 2015

“Don’t you love the way companies find you and spam you daily the moment you make a sideways glance towards one of their products?” Indrani Stangl asks us. It’s a good question. It’s all too easy to get sucked into a newsletter situation. Some of them are good, many of them are all kinds of blight. Here, Stangl goes deeper into the unsubcribe dilemma.

My inbox, like everyone else’s, is brimming with newsletters, offers, coupons, and other nonsense. Why I would take the time to read a newsletter by a staffer at ‘Nothing Bundt Cakes’ (don’t get me started on ridiculous company names) or the place I purchased dog poop bags from, is beyond me. Generally speaking I filter these directly into my trash file, but every once in a while, enough is enough. I take the time to click the ‘unsubscribe’ link that is in .00001 type at the very bottom of their message.

Then starts the drill….read more
By Josh Tyson | UX Magazine

             

September 9, 2015

In Conversation with UX Magazine brings you a discussion with Joe Natoli, founder of Give Good UX and author of the new book, Think First: My no-nonsense approach to creating successful products, memorable user experiences and happy customers.

We talk about the fallacy of unicorns, the A-Team nature of experience design, and why hairdressers are the masters of empathy. Also, if you buy Joe’s book the week of October 5th, you get three free training resources.(…read more
By Josh Tyson | UX Magazine

             

September 8, 2015

Creating passwords can be a stressful experience. Go too famliar (CHILDNAME) and you lose effectiveness, go too obscure (admiralalonzoghostpenis420YOLO) and you’re likely to forget it.

As Edward Snowden recently told John Oliver, “For someone who has a common eight-character password, it can literally take less than a second for the computer to go through the possibilities and pull that password out.”

Snowden reccomends concocting memorable non sequitir phrases like: “margaretthatcheris100%sexy.” Whatever your strategy, you want to make sure the password you enter—one generally obscured by black dots—is exactly what you intend it to be. This leads us to a frustrating bit of wtfUX sent our way by Indrani Stangl

“When I create a new account on a website, I rely on entering the password twice. This is a nice feature in case you are…read more
By Josh Tyson | UX Magazine